Trusty Garage Door Repair Plano
– Warranty Policy
Warranty Policy
At Trusty Garage Door Repair Plano, we take pride in providing reliable, high-quality garage door products and services throughout Plano, TX, and the Dallas–Fort Worth area.
This written warranty explains what’s covered, how long coverage lasts, and how to request service.
This policy applies to all installations and repairs performed by Trusty Garage Door Repair Plano.
What’s Covered
New Installations – Labor & Manufacturer Protection
When we install a new garage door, you receive:
- Labor Warranty: 30 days standard, or 90 days if noted on your invoice.
- Panel Coverage: 5-year manufacturer warranty against defects in materials or workmanship.
- Part Coverage: Other components are protected under their manufacturer’s warranty; some may be extended if stated on your invoice.
If a covered issue arises, we’ll fix it promptly. If the part is under warranty, it will be replaced at no labor cost (and no cost for the part, if applicable).
Service charges may apply depending on the situation.
Repairs – Keeping You Running Smoothly
Both the parts we supply and our workmanship are covered for the period stated on your invoice — 30 days standard, or 90 days if specified.
If the repair fails within the warranty term, we’ll fix the issue or replace the part at no charge. Manufacturer warranties apply to parts themselves.
What’s Not Covered
This warranty does not cover:
- Work or materials provided by anyone other than Trusty Garage Door Repair Plano
- Parts altered or repaired by third parties
- Cosmetic issues (scratches, dents) not affecting function
- Cable displacement or misalignment after service
- Damage from misuse, neglect, civil disturbance, or Acts of God (storms, floods, etc.)
- Commercial doors unless noted on the invoice
- Consequential or incidental damages (property damage, injury, lost time) — exclusions may vary by state
How Long Coverage Lasts
- Coverage starts the day the job is completed.
- Warranty is non-transferable and ends if the property is sold.
- The coverage period is shown on your invoice.
- If not specified, the default is 30 days labor (90 days if noted).
Your Role in Keeping Coverage Active
- Keep your invoice as proof of coverage.
- Report issues promptly.
- Perform regular, reasonable maintenance as recommended.